Privacy Policy

Last Updated: April 2026

liverightphysio.ca

This Privacy Policy explains how Live Right Physio (“we,” “our,” or “us”), located at 4391 Harvester Rd, Unit 7, Burlington, ON L7L 4X1, collects, uses, and protects your personal information when you visit our website at liverightphysio.ca or use our services.

1. Information We Collect

Personal Information You Provide

Name, phone number, and email address
Date of birth and health history (for clinical intake forms)
Appointment details and scheduling information
Payment and billing information
Any messages or inquiries you send us

Information Collected Automatically

IP address and browser type
Pages visited and time spent on our website
Referring website or source
Device type and operating system

We use tools such as Google Analytics, Google Tag Manager, Microsoft Clarity, and Meta Pixel to collect this information. These tools help us understand how visitors use our website and measure the effectiveness of our advertising. Data collected through these tools is processed in accordance with each provider’s privacy policy.

SMS and Marketing Consent

If you provide your mobile number and opt in to receive text messages from Live Right Physio, we collect your phone number and consent status. SMS consent is collected separately from any other form submission and is never a condition of receiving care or services.

2. How We Use Your Information

To book, confirm, and manage your appointments
To send appointment reminders via email or SMS (with your consent)
To send marketing messages, promotions, or clinic updates (with your express consent)
To process payments
To improve our website and services
To measure the performance of advertising campaigns on platforms such as Meta and Google
To comply with legal and regulatory obligations

3. SMS Messaging

If you opt in to receive SMS messages from us:

You must be 18 years of age or older to opt in. Our SMS program is not intended for individuals under the age of 18.
You may receive appointment reminders, booking confirmations, and follow-up messages
You may receive promotional messages if you have given separate express consent
Message frequency varies
Message and data rates may apply
Reply STOP at any time to unsubscribe. Reply HELP for help.
Mobile information, including phone numbers and SMS opt-in data, will never be shared with third parties or affiliates for marketing or promotional purposes. This information is not shared with any third party for any reason other than to deliver the SMS messages you have consented to receive (for example, through our SMS delivery provider, which is contractually prohibited from using your information for any other purpose).
No mobile information is sold, rented, or leased to any third party under any circumstances.

4. How We Share Your Information

We do not sell your personal information. We do not share, sell, rent, or lease your mobile phone number or SMS opt-in data with any third party for marketing or promotional purposes. Mobile information is excluded from all categories of sharing described below.

For information other than mobile/SMS data, we may share your information with:

Healthcare providers involved in your care (with your consent)
Third-party service providers who help us operate our website and deliver services (bound by confidentiality agreements), including our appointment booking platform (Jane App), analytics providers, and advertising platforms
Government or regulatory authorities where required by law

To restate clearly: phone numbers collected for SMS messaging are used solely to deliver the messages you have opted in to receive and are not provided to analytics platforms, advertising platforms, or any other third party for marketing purposes.

5. Data Retention

We retain your personal information for as long as required to provide services, comply with legal obligations, and resolve disputes. Clinical records are retained in accordance with Ontario healthcare regulations.

6. Your Rights

Under applicable Canadian privacy law (PIPEDA and provincial legislation), you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Withdraw consent for marketing communications at any time
Request deletion of your information where legally permitted

To exercise any of these rights, contact us at john@liverightphysio.ca.

7. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and support advertising. These include cookies from Google Analytics, Google Tag Manager, Microsoft Clarity, and Meta Pixel. You can adjust your browser settings to refuse cookies. Some features of our website may not function properly if cookies are disabled.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites, including our online booking platform at liverightphysio.janeapp.com. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with the revised date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

Live Right Physio
4391 Harvester Rd, Unit 7, Burlington, ON L7L 4X1
Phone: (416) 524-0120
Email: john@liverightphysio.ca
Website: liverightphysio.ca